Location: Barcelona, Spain or London, UK
Language: Must be business fluent in English + any of the following languages: Spanish, Italian, French, German, Dutch, Swedish, Norwegian, Danish, Finnish, Arabic
About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do

Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth




Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need

Must be fluent in English and one additional language (listed above)
Bachelor's / Masters degree preferred, with a graduation date of 2026 or 2027
Prior experience in a client-facing role or internship preferred
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
What you will get

Collabo

📌 Client Success Associate (Madrid)
🏢 Gartner
📍 Madrid