Scopely is looking for an

IT Support Technician II

to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a integral team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication

Troubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android

Act as a subject-matter expert maintaining operational ownership,



technical knowledge, and clear escalation paths

Employee onboarding, offboarding, device lifecycle, and access processes

Prioritize tasks based on impact and urgency

Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service

Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations

Produce high-quality technical documentation, runbooks, standards, and knowledge-base content

Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth

Use AI responsibly to improve support while maintaining human oversight

Support our AV/VC platform (Zoom)

What We’re Looking For

At least 5 years of related IT support or service desk experience

Experience with macOS, Windows, iOS, Android, peripherals, bus

📌 IT Support Technician II (Madrid)
🏢 Scopely
📍 Madrid