Are you a CRM professional who enjoys being the bridge between business and IT?
Do you have strong experience with Microsoft Dynamics 365 and want to take ownership of a integral CRM ecosystem and shape its future?
We are looking for a Business Process Manager CX to join an international organization in Barcelona.
This is a highly transversal role combining CRM, Business Analysis, Application Management and IT Project Management.
THE ROLE
You will take ownership of the Customer Experience application landscape, with Microsoft Dynamics 365 at the centre.
You will work closely with international business teams and affiliates to understand their needs, challenge requirements when needed and translate them into effective CRM solutions.
The role also offers the opportunity to contribute to the next generation of the CRM ecosystem, including future initiatives around BI, Microsoft Fabric and AI.
YOUR RESPONSIBILITIES
Manage and continuously improve the global CRM / CX application landscape
Gather,
analyse and translate business requirements into functional solutions and user stories
Work closely with international affiliates and business stakeholders
Manage change requests, process improvements and application enhancements
Act as an IT Stream Lead on CRM implementation and rollout projects
Support CRM migration, integrations, go-live activities and user adoption
Coordinate external vendors and implementation partners
Provide second-level support and ensure effective incident resolution
Contribute to the evolution of the CRM ecosystem and its integration with other business applications
Support future initiatives around reporting, Microsoft Fabric, BI and AI
Train and support business users on new processes and functionalities
YOUR PROFILE
5+ years of relevant experience in Business Analysis, CRM, Business Applications, Product Ownership, Application Management or IT Project Management
Strong hands-on experience w
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