Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. Join TELUS Digital Bulgaria as a Solutions Consultant with Romanian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience. We offer: * Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs * 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home * Flight Tickets Covered - we handle your travel to Sofia * Fully paid training * Stable job and career development opportunities * Additional health insurance * More than fifty benefits and services to choose from * Positive international working environment * Support and learning Key Responsibilities: * Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate * Master and efficiently utilize CRM software,



ticketing systems, and other customer service tools to meet the unique needs of our customers * Engage customers through multiple channels, including phone, email and chat * Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols * Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores * Collaborate with team members to share best practices and contribute to the knowledge base * Participate in ongoing training and stay updated on product knowledge and industry trends What You'll Need: * Fluent Romanian and English communication skills * Strong interpersonal abilities and customer service orientation * Ability to follow structured guides and processes * Excellence in active listening and problem-solving * Adaptable and quick to learn new processes and technologies * Self-moti

📌 Solutions Consultant | Relocation To Sofia, Bulgaria With Romanian And English (Andalucía)
🏢 TELUS Digital
📍 Andalucía