Medier isn't just a marketing agency—we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns—we deliver results. Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in. We are looking for experienced CRM professionals to join our growing team at different seniority levels — from CRM Manager to CRM Head. This is a unique opportunity to influence customer engagement strategy on a integral scale and build best-in‐class CRM processes across multiple products. All the roles are on-site in Valencia. We will be happy to relocate you Key Responsibilities: * Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging). * Own the customer lifecycle,



ensuring effective onboarding, engagement, retention, reactivation, and churn prevention. * Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI. * Collaborate with cross-functional teams (content, design, product, analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives. * Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements. * Ensure compliance with data privacy regulations and responsible gaming practices. * Depending on seniority: * CRM Manager – execute and optimize campaigns within the defined strategy. * Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members. * Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team. Requ

📌 Senior CRM Manager (Valencia)
🏢 Medier Agency
📍 Valencia