Konecta is a leading innovative general service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual German speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.



RESPONSIBILITIES * Handle inbound customer contacts by phone or email * Provide professional and efficient customer support in a call centre environment. * Understand customer needs and provide accurate information following procedures and guidelines. * Resolve customer inquiries and escalat complex cases when necessary. * Complete tasks such as case follow-up, data entry, and request processing. * Follow company policies, quality standards, and data protection rules. REQUIREMENTS * Native or bilingual German speaker. * Available to work from our offices in Barcelona. * Strong communication skills and computer proficiency. * A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER * Comprehensive onboarding training, along with regular training sessions to support your professional growth. * An exceptional office location offering a unique work environment with breathtaking sea views. * Attr

📌 CUSTOMER SERVICE (Barcelona)
🏢 Grupo Konecta
📍 Barcelona