Customer Experience Specialist (Dutch) bank About the job Customer Experience Specialist (Dutch) bank Grow-talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist tojoin a brand-new team for a Fintech company. Position: Customer Experience Specialist Employment type: Full-time (39h) DUTIES AND RESPONSIBILITIES: - Communicate withcustomers through various channels such as phone, email, chat and social media - Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation - Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face - Identify and address customer needs to elevate internally to improve and/or develop processes - Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity - Maintain customer satisfaction and retention through impactful customer experience REQUIREMENTS: - ExcellentDutch (C2)



speakers with C1 English level - Smart and enthusiastic problem-solver with a keen eye for customer service - Calm and empathetic when dealing with (difficult) customers - Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction - Target-driven and trying to exceed expectations BENEFITS: - Excellent remuneration package based on experience, skills and performance - Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00). - Full-time contract of 39 hours per week - Fully on-site (no remote work possibilities) - Being a part of a dynamic and international team (25+ nationalities) - Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events - High performance culture to kickstart your career and potentially grow within the organizatio

📌 Customer Experience Specialist (Valencia)
🏢 Grow-Talent.com
📍 Valencia