About the Role: As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: * Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. * Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. * Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. * Ensure support provided by the team is efficient and consistent.



Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. * Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. * Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. * Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. * Ensure support provided by the team is efficient and consistent. * Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. * Apply knowledge of own discipline and how own discipline integrates with others to achieve

📌 Workplace Exp Manager (Alcobendas)
🏢 Cbre Group
📍 Alcobendas