Job Title: Technical Support Advisor (German - speaking) - Onsite MA05 Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Language Requirements: English, German (Required)



What you will do in this role * Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time * Troubleshoot technical issues and provide timely accurate resolutions * Educate customers on product usage, updates, and best practices * Create and manage support tickets to ensure proper tracking and resolution * Collaborate with internal teams to resolve complex or escalated cases * Maintain accurate customer records and documentation in internal systems Your qualifications * Are proficient or bilingual in German plus an advanced level of English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers' need * 2 year experience in Customer service or Technical Support area * Can take ownership of, and progress calls to resolution or to escalated call to resolution What's in i

📌 Technical Support Advisor (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona