Service Description: Technical-Functional Profile for Production Management and Support Tasks/Requirements Technical and Functional Profile for Production Management and Support EXPERIENCE +4 years' experience in maintenance of web applications based on Java, ideally on Agile methodologies +2 years' experience of Service Request Manager role +1 years' experience in Trade & Supply Chain Finance products, on Confirming product will be a plus SKILLS & KNOWLEDGE Certification in ITIL or a similar service management methodology (ServiceNow) Demonstrated ability to lead cross-functional teams and projects Advanced knowledge of web technologies, monitoring tools, and performance analysis Strong analytical and problem-solving skills Agile frameworks (Scrum and Kanban). User level knowledge JIRA, Confluence and Microsoft Teams tools. Knowledge of relational databases (SQL) Highly fluent in English:



both written and spoken (MINIMUN B2) Nice to have: B2 Spanish language Experience with payments channels/formats (ISO) of banking applications Experience with accounting and regulatory reporting on banking applications OTHER INFORMATION Ability to work in liquid organizations with strong change adaptability Teamwork and communication skills. EDUCATION Certificate of Higher Education/University Degree/Master. Technical background would be a plus. Skill Matrix Skill Level Need Type Confirming: payments to suppliers Intermediate Mandatory PL/SQL Intermediate Mandatory Control-M Workload Automation Intermediate Desired ServiceNow Intermediate Mandatory Flow and Process Monitoring Intermediate Mandatory #J-18808-Ljbffr

📌 Support Specialist (Santander)
🏢 Virtusa
📍 Santander