Job description Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently. What you'll get to do * Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries. * Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages. * Oversee order and delivery processes, including order validation, release and follow‑up. * Coordinate with logistics teams to manage delivery issues and delays. * Ensure efficient transport planning and shipment follow‑up. * Handle customer claims, including analysis and creation of credit/debit notes. * Monitor and share performance KPIs with clients, identifying opportunities for improvement.



We'd love to meet you if you have * 2+ years of experience in a similar customer operations / order management role. * University degree. * Fluent German (C1/C2), English and Spanish. * Strong knowledge of OTC processes, SAP, and Excel. * Excellent communication and stakeholder management. * Team player with great interpersonal skills. * Strong analytical mindset. * Problem‑solving and solution‑oriented approach. * Ability to manage pressure in a fast‑paced environment. A few things you'll love about us * An entrepreneurial, creative and welcoming work culture. * Hybrid work policy. * Employee discount on our products. #J-18808-Ljbffr

📌 DACH Customer Care Executive Temporary (Barcelona)
🏢 Puig
📍 Barcelona