Uplift is a dynamic agency specializing in general talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates general networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
About Our Client

Our client is a global fintech company providing payment and financial solutions for businesses
We're looking for a

Customer Service & Customer Success Team Lead

to own the post-sale customer journey for a global

card issuing and embedded finance solution .
This role combines

Customer Success, relationship management and hands-on Customer Service leadership . You'll focus on keeping customers engaged, identifying risks early and turning successful product usage into

retention, growth and cross-sell opportunities .
What You'll Do





Own customer relationships following

implementation and onboarding
Monitor

adoption, spend, utilisation and overall customer health
Lead

retention and churn prevention

activities
Identify

cross-sell, account growth and expansion opportunities
Lead QBRs and partner with Sales on account development
Lead the

L1 Customer Service function , particularly during launch and scale-up
Oversee onboarding, product education and day-to-day customer support
Manage

L1/L2/L3 escalations

with internal teams and financial partners
Track customer satisfaction, response times and service performance
What We're Looking For

Experience in

Customer Success, Customer Service or Account Management

within fintech, payments or financial services
Good knowledge of

card issuing, FX, payments, acquiring and/or e-commerce
Experience working with

issuers, processors or financial partners
Strong commercial mindset with expe

📌 Customer Service (Madrid)
🏢 Uplift People Consulting
📍 Madrid