Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy. About the Role Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a adaptable, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.



Key Responsibilities * Respond promptly and professionally to customer inquiries via email, chat, and phone. * Troubleshoot and resolve customer issues, providing clear and concise solutions. * Maintain accurate records of customer interactions and transactions in the CRM system. * Collaborate with internal teams to escalate and resolve complex customer problems. * Contribute to the development of support documentation and knowledge base articles. Requirements * Proven experience in a customer support or similar role. * Excellent written and verbal communication skills in Spanish and English. * Strong problem-solving abilities and attention to detail. * Proficiency with CRM software and support ticketing systems. * Ability to work independently and manage time effectively in a remote setting. Benefits * Competitive salary and performance-based incentives. * Fully remote work arrangement with flexible hours. * Compre

📌 French-Speaking Ae — Madrid (Toledo)
🏢 FH Collective Academy
📍 Toledo