Job Description And Tasks

Act as AHE Focal Point for spares orders towards Customer and NHI

Manage customer orders for spares and AGEs

Perform contract piloting and report contract status to CSM

Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.

Coordinate with DPC CLM in NHI to ensure spares deliveries from PC

Coordinate with equipment suppliers to ensure spares deliveries

Coordinate with NH90 Spare Manager to monitor deliveries and optimize customer support

Coordinate with Material Support NH90 specialist to ensure parts deliveries

Improves customer satisfaction on Spares services.

Analyze and manage spare parts order book.

Ensure transversal coordination with different departments to fulfil customer needs

Issue and update of Provisioning Plan

Report generation to allow customer monitoring

Analysis of existing problems (misalignment of data, discrepancies, etc)

Control of warehouse activity to ensure readiness of material to be delivered.





Execute the Intervention/ Reception of spare parts with customer according to calendar and accomplish the budget forecast.

Competences

Customer Oriented

Team Management

Knowledge of Supply Chain

Knowledge of Business & Finance Management

Continuous Improvement methodologies

Capacity to welcome problems and put in place corrective actions.

Knowledge of aeronautics standards

Soft Skills

Ability to work in an international & multicultural environment

Ability to build working relationship across multiple disciplines

Autonomy and rigor to apply and follow standards

Capacity to anticipate risks and difficulties

Capacity to analyze, to propose solutions in a synthetic way

Good communication skills

Value creation oriented

Initiative and proactivity

Languages

Fluent in English & Spanish

French or German valuable

Profile

Degree/Master in Economics or Management

Customer Oriented & Material Support Experience

This job requires

📌 Customer Logistics Manager (Madrid)
🏢 Airbus Helicopters
📍 Madrid