Job Requisition ID # 26WD101219
Role Overview
The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.

Key Responsibilities

Execute End to End Renewal Motions

Independently own and execute full renewal workflows across assigned Regional Accounts

Close Renewals

Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance

Drive and Close Seat Expansions

Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas)



at time of renewal using standard playbooks and creative approaches

Monitor Auto Renewal Status

Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment

Customer Procurement Interaction

Work directly with customer procurement teams to ensure renewal execution and accuracy

Provide mentorship to less experienced colleagues as appropriate

Skills & Competencies

Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight

Customer First Mindset: Proactively identifies customer needs and drives retention outcomes

Advanced Communication: Applies creative communication techniques to influence renewal decisions

Advanced Negotiation: Uses creative and structured approaches to secure renewals

CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflow

📌 Account Based Renewals Representative, BeNeLux (Madrid)
🏢 Autodesk
📍 Madrid