We're a growing global EHS SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare—the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level.
At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. People who pursue
Excellence , show
Leadership , deliver
Impact , earn
Trust , and
Empower
those around them.
The Role
This position is open to candidates in Spain and Portugal.
We are seeking
our first dedicated Service Cloud Engineer
to take full
ownership of Salesforce Service Cloud
within a high-growth SaaS business. This is a
foundational
role, responsible for establishing scalable support processes, defining best practices, and building a robust Service Cloud environment from the ground up.
This role is adecuado for someone
who thrives in 0→1 environments
— designing and implementing solutions where structure is still evolving. The role will involve stakeholder management, Salesforce architecture, and hands-on building in Service Cloud.
The role will also play a key part in
embedding AI capabilities into Service Cloud over time , driving automation and intelligent support workflows.
What You’ll Do
Initially
Act as the owner of Salesforce Service Cloud, defining its structure, governance, and long-term roadmap
Design and implement scalable case management processes from the ground up (routing, queues, SLAs, escalations)
Establish and manage SLA frameworks, entitlements, and support performance tracking
Identify gaps, inefficiencies, and opportunities, and proactively drive improvements
Troubleshoot issues, perform root cause analysis, and own problems through to resolution
Sandbox testing and deployment to Production for upcoming changes
Once You've Tak
📌 Senior Service Cloud Engineer (Madrid)
🏢 Evotix
📍 Madrid