Customer Success Manager -T-Cloud- German Speaker (m/f/d)

Full-time
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day.
As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public




Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.
Requirements

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge

📌 Customer Success Manager (Madrid)
🏢 T-Systems Iberia
📍 Madrid