We are looking for Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon .

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In this role, you will be the first point of contact for customers, providing professional support across a wide range of banking and financial services enquiries. You will handle customer interactions via phone, email and chat , ensuring issues are resolved efficiently while delivering an excellent customer experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

Your Responsibilities

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- Handle customer enquiries via phone, email and chat , aiming for first-contact resolution.
- Manage customer cases from beginning to end, including more complex requests.
- Provide support with banking transactions, fraud-related cases, disputes and chargebacks .
- Handle complaints professionally and ensure fair and appropriate outcomes.




- Identify and support vulnerable customers, adapting your approach when required.
- Follow established procedures while using good judgment when dealing with complex situations.
- Share knowledge and provide feedback to colleagues to help improve processes and customer support.
- Adapt quickly to changing customer and business needs.

What We're Looking For

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- Fluent Italian and good English communication skills.
- Strong communication skills with a customer-focused and empathetic approach.
- Confidence when handling complex situations and making decisions.
- Ability to work independently while also collaborating effectively with a team.
- Strong attention to detail and a responsible, risk-aware mindset.
- Flexibility and willingness to learn new systems, tools and processes.
- Previous experience in banking, financial services, customer service or contact centres is an advantage.

Contract & Working Conditions

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