Position Overview
¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

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- As we expand our operations in Spain, we are looking for a Customer Success Manager who is both cyber-savvy and business-driven.
- If you’re passionate about cybersecurity, enjoy helping customers succeed, and thrive when turning satisfaction into growth through cross-sell and upsell initiatives , we want to meet you.
- You will play a key role at the crossroads between customer satisfaction and business development , ensuring our clients make the most of Stoïk Protect while identifying opportunities to extend their protection with our advanced cyber solutions.
- You will be part of the Customer Success team , building strong relationships with customers and brokers in Spain, while coordinating with Cyber Sales, Product, and Tech teams to deliver a seamless experience.

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- Key Responsibilities

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- Cyber tools implementation

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- Guide customers through onboarding after purchasing a cyber insurance policy.



Set up their prevention tools (external scan, phishing campaign simulations and training, Active Directory scan, cloud scan) and ensure early adoption.
- For Managed Services customers, drive successful activation of MDR (Managed Detection & Response) and Email Security solutions.
- Deliver basic and advanced cyber support with a ticketing process for all inquiries related to Stoïk Protect implementation and usage. You’ll handle a high volume of client interactions, and respect our SLA to insure a top customer satisfaction rate.
- Cross-sell detection for Managed Services

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- Identify and qualify cross-sell opportunities within your portfolio by leveraging high satisfaction on Stoïk Protect. For that, collaborate closely with the Cyber Sales team to convert qualified leads into business, ensuring a smooth handover and respecting intermediary principles.
- Build playbooks and feedback loops to systematize cross-sell detection

📌 Customer Success Manager (Madrid)
🏢 Stoïk
📍 Madrid