Ready to own strategic customer relationships and help some of the leading fitness businesses in Spain & Iberia get more value from Virtuagym? ~ As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) working remotely from Spain ~ To support our growing customer base, we're adding a second Customer Success Manager for the Spanish market, focussing primarily on the mid-market segment ~ You will be the first point of contact for your portfolio and play a key role in helping these customers achieve success with Virtuagym. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence ~ As our Customer Success Manager - Spain & Iberia, you will own and develop relationships with a portfolio focused primarily on mid-market fitness businesses operating 5 to 50 locations ~ You'll guide customers through onboarding and implementation, support them as they expand Virtuagym across multiple locations and continuously look for opportunities to improve adoption, retention and growth. Your portfolio may also include customers outside Iberia, whom you'll support in English ~ Our Customer Success team is spread across Europe, including Spain, the Netherlands and Germany, and works closely with colleagues in Medellín.

You'll collaborate with the CSM already supporting the Iberian market, as well as our Sales, Product and Support teams ~ After your daily stand-up,



you might jump into a strategic conversation with a multi-location customer about the next phase of their rollout, discuss a newly launched feature with a Product Manager, lead an onboarding session for a new account and finish the day preparing for an upcoming quarterly or strategic business review ~ Own onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locations ~ Support the key contacts in your portfolio with their day-to-day requests ~ 24/7 on-demand coaching with psychologists through the platform OpenUp ~ Working from home allowance In return, you'll join a team where you can grow, develop, and truly unlock your full potentialStrong collaboration skills to work effectively with product, sales, support, and marketing teamsFull professional fluency in English, both written and spoken, to collaborate internationally and support customers from other marketsProven ability to position yourself as a trusted advisor to senior customer stakeholdersExperience in Customer Success or Account Management, managing a portfolio of customersNative-level Spanish or full professional fluency, both written and spoken [hard requirement]Solid project management skills and comfort working in a fast-changing environmentA proactive, self-starting mindset with a strong sense of ownershipImportant note: please do apply if you meet 70%+ of the criteria.

📌 Customer Success Manager, (Tech) (Valencia)
🏢 Virtuagym
📍 Valencia