Key Responsibilities

- Drive operational excellence and ensure high-quality event delivery
- Manage P&L; and optimize processes
- Coach and develop Team Leaders;

foster high-performanceculture
- Lead transformation initiatives and drive organizational change
- Serve as senior escalation point for major clients
- Act as agency ambassador in Spanish & Italian markets
- Build relationships with media, industry associations, influencers, and thought leaders

Requirements
- 10+ years in event agency operations/production
- Fluent in Spanish, English, and Italian is a plus
- Proven experience managing large multi-layered teams across multiple countries
- Strong stakeholder management and external communication skills
- Strong leader on event/communication industry

Core Competencies

Demonstrates extensive experience in event agency operations and production, with a strong focus on managing P&L;, optimizing processes, and leading large multi-layered teams across multiple countries. Proficient in stakeholder management and external communication, with fluency in Spanish, English, and Italian enhancing client relations.

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📌 Operations Director Meetings & Events – Spain & Italy (Les)
🏢 American Express Global Business Travel
📍 Les