Description

At Grand Hyatt Barcelona , one of the city's newest and most prestigious luxury landmarks, we are looking for a passionate, service-oriented, and highly organized Spa Receptionist to join our Wellness team.

As a Spa Receptionist, you will be the first point of contact for our guests, creating a warm welcome and ensuring an exceptional spa experience from arrival to departure. You will play a key role in the day-to-day operation of the spa, combining outstanding guest service with strong coordination, administrative, and sales skills.

If you are passionate about luxury hospitality, enjoy connecting with people, and thrive in a dynamic environment where attention to detail matters, this is an exciting opportunity to develop your career within a world-class hospitality brand.

About the Role

As a Spa Receptionist at Grand Hyatt Barcelona, you are an ambassador of the Hyatt brand, responsible for creating memorable wellness experiences through personalized service and operational excellence.

This is a full-time position (40 hours per week) offered on a permanent contract, with a schedule aligned to the operational needs of the Spa.

You will work closely with Spa Therapists, Front Office, Housekeeping, and other hotel departments to ensure seamless operations and an outstanding guest journey.

Key Responsibilities

- Welcoming guests and managing the spa check-in and check-out process in a professional and friendly manner.

- Managing spa reservations, treatment schedules, and therapist agendas using Book4Time and Opera , ensuring accuracy and optimal scheduling.

- Providing personalized information about spa treatments, wellness services, facilities, and retail products.

- Promoting treatments, memberships, packages, and products to maximize guest satisfaction and revenue opportunities.

- Handling guest payments, billing inquiries, cash balancing, and daily closing procedures.

- Managing guest requests, feedback, and service recovery situations with professionalism and efficiency.

- Coordinating closely with Spa Therapists to ensure smooth treatment room allocation and service flow throughout the day.

- Monitoring daily appointments and proactively managing scheduling adjustments when required.

- Supporting administrative tasks, including reporting, filing, inventory coordination, and operational follow-up.

- Maintaining the reception area and guest facilities to the highest standards of presentation and cleanliness.

- Ensuring all guest information and reservation records are maintained accurately and confidentially.

- Contributing to a positive team environment while consistently delivering Hyatt service standards.

Qualifications & Requirements

- Previous experience in a spa, wellness center, luxury hotel, or hospitality reception role.

- Experience working with reservation and scheduling systems;

knowledge of Book4Time and Opera is highly preferred.

- Strong guest service skills with a genuine passion for creating memorable experiences.

- Ability to confidently recommend and promote spa treatments, services, and retail products.





- Excellent organizational skills and attention to detail.

- Ability to multitask and work efficiently in a fast-paced environment.

- Strong communication and interpersonal skills.

- Professional appearance and demeanor that reflects luxury hospitality standards.

- Ability to resolve guest concerns with empathy and a solution-oriented mindset.

- Fluency in Spanish and English is required;

additional languages are a strong plus.

- Proficiency with Microsoft Office applications and general administrative tasks.

- Flexibility to adapt to operational needs, including weekends and holidays when required.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide everything we do and shape how we work with our guests and each other.

What You'll Love About Us

- Special Hyatt hotel rates for you, your family, and friends from day one.

- Discounts at hotel restaurants and bars.

- Employee restaurant with nutritious and varied daily menus.

- Free access to a wellbeing and mental health support platform.

- Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our team is a vibrant mosaic of cultures, backgrounds, and experiences, and your unique contribution will be valued.

Join the Grand Hyatt Barcelona team and become YOUR best version.

Primary Location: ES-Barcelona

Organization: Grand Hyatt Barcelona

Job Level: Full-time

Job: Front Office

Req ID: BAR

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Additional Information

Job Number

Job Category Spa

Location Placa de la Rosa dels Vents 1, Final Passeig de Joan de Borbo, Barcelona Barce 8039, Spain

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day.



Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees;

serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures;

ensure uniform and personal appearance are clean and professional;

maintain confidentiality of proprietary information;

protect company assets.Welcome and acknowledge all guests according to company standards;

anticipate and address guests' service needs;

assist individuals withdisabilities;

thank guests withgenuine appreciation. Speak with others using clear and professional language;

prepare and review written documents accurately and completely;

answer telephonesusingappropriate etiquette. Develop and maintain positive working relationships with others;

support team to reach common goals. Ensure adherence to quality expectations and standards;

develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

- Education: High school diploma or G.E.D. equivalent.

- Related Work Experience: At least 2 years of related work experience.

- Supervisory Experience: No supervisory experience.

- License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing general team, and **become** the best version of you.

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📌 Directora De Clínica De Belleza | Lidera Experiencia (Les)
🏢 Grand Hyatt
📍 Les