The IT Operations & Office Coordinator provides comprehensive administrative, office management, HR, and IT operational support to ensure the smooth and efficient running of the office. The role coordinates day-to-day office activities, employee onboarding, suppliers, events, equipment, and facilities.

As part of the central IT Operations team, the role works closely with IT colleagues across multiple locations to manage and resolve IT incidents and service requests, support end users, and ensure consistent IT service delivery. The role also liaises with external service providers when required.

The position is split approximately 75% IT Operations and 25% Office Management. The successful candidate will act as the first point of contact for routine IT requests, support employees with hardware and software requirements, coordinate IT-related activities. The role will also support office administration, facilities, and day-to-day workplace operations to maintain an organised, functional, and professional working environment.

Primary responsibilities of this role include the following:

Office Management Support

· Coordinating office events

· Assisting with the organization of meetings at the office

· Sourcing new office suppliers and ensure that the company is provided with the best prices and services, when required.

· Providing support with HR administrative duties for the office.

· Handling incoming correspondence and coordinating couriers globally.

· Ensuring that office supplies are well stocked.

· Ensuring that office equipment is in good working order; coordinating maintenance as required.

· Ensuring that the office is kept well maintained and cleaned, in line with cleaning schedules.





· Assisting with the organization of Company events, as required

· Passing invoices for appropriate approval and submitting for payment. All invoice control process.

· Assisting with organization of employee initiatives

· Providing new employees with onboarding requirements

· Dealing with any queries efficiently and effectively.

· Any other ad-hoc duties, as required.

IT Operations & Helpdesk Support

· Form part of a centralised IT Operations team comprising IT support professionals across multiple locations, collaborating on ticket management, troubleshooting, and resolution of IT issues in accordance with established processes and service-level expectations.

· Provide local operational IT support for new hires, including coordinating equipment readiness and basic workstation setup.

· Coordinate the receipt, preparation, handover, collection, and return of laptops, monitors, mobile devices, and IT peripherals.

· Maintain accurate inventory and tracking records for company devices, accessories, assigned users, locations, and equipment status.

· Act as the local point of contact for day-to-day IT support in office, forming part of the IT Operations team and collaborating with colleagues across multiple locations to resolve technical issues and escalate incidents when required.

· Support basic installation and configuration of approved software, hardware, printers,



meeting-room equipment, and office connectivity.

· Coordinate with IT vendors and service providers for equipment delivery, maintenance, repairs, replacements, and secure disposal.

· Follow IT security, asset-management, and data-protection procedures when handling company equipment and user requests.

· Monitor recurring IT issues and identify opportunities to improve reliability, efficiency, and the overall employee experience

· Monitor and manage helpdesk tickets, ensuring requests are logged, prioritised, tracked, and resolved within agreed service-level expectations

· Keep users informed of ticket progress, resolution timelines, and any necessary follow-up actions

· Maintain IT support documentation, troubleshooting guides, and knowledge base articles.

QUALIFICATIONS

· Previous experience in a similar role

· A positive team player

· Good working knowledge of Microsoft Office applications and common workplace IT toolsExcellent organization and communication skills

· Able to work under pressure

· Fluent in English

· Good knowledge of IT hardware, software, device setup, installations, and first-line user support.

· Experience with Microsoft Intune and Microsoft Entra ID, including device management, user administration and access management.

· Ability to perform basic troubleshooting and communicate technical issues clearly to other internal IT teams and external service providers.

COMPETENCIES

· Business Focus

· Drive for Results

· Building Team Spirit

· Customer Service

· Embracing Change

· Quality

Sueldo: 18.000,00€-20.000,00€ al año

Ubicación del trabajo: Empleo presencial

📌 IT Operations & Office Coordinator (Barcelona)
🏢 Adalvo Iberia
📍 Barcelona