OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork.

ABOUT THE ROLE AND THE TEAMAs Lead Site Reliability Engineer/ Expert you will be responsible for the proactive support of products so that there is high product performance that is continuously improved. Manages the creation and maintenance of the event catalog to trigger events and develop both manual remediation approaches and automated workflows to resolve alerts. Oversee the deployment of IT services and solutions ensuring successful integration with minimal disruption.

WHAT YOU WILL DO:Define, build, and maintain support systems to ensure high availability and performance. Implement automation for system provisioning, self-healing, auto-recovery, deployment, and monitoring. Perform incident response and root cause analysis (RCA) for critical system failures.

Monitor system performance and establish Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs). Proactively identify and remediate performance issues. Coordinate with internal and external stakeholders to improve service performance and ensure high availability.

Accountable within SGS for in-scope product availability and performance.

Problem Management

Conduct thorough problem investigations and root cause analyses to diagnose recurring incidents and service disruptions.



Coordinate with Incident Management teams and collaborate with PSOs and Engineering/Product teams to implement permanent solutions. optimize it for efficiency. Develop event response protocols, provide training, and ensure efficient incident handling. Contribute to knowledge management resources such as FAQs and training materials.

Data Steward Responsibilities

Implement data governance policies defined by the Data Owner and ensure adherence to standards. Monitor data quality, consistency, and compliance on an ongoing basis. Act as a Subject Matter Expert (SME) for data within the assigned area, providing guidance and answering queries.

QualificationsABOUT YOUR SKILLS Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 6+ years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, Problem Manager, or DevOps Manager. Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions. Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and infrastructure as code (IaC).

Strong background in collaborating with cross-functional teams (Development, Operations, Engineering, etc.)



Experience managing deployments, conducting risk assessments, and optimizing event and problem management processes. Familiarity with cloud technologies, containerization, and scalable architectures, including zero-downtime deployment strategies.

Technical

Skills (Must-to-Have): Strong AKS & On prem K8s skills and experience, Scripting (Ansible & Bash, Python - combination of anything would be great), Automation, CI/CD pipeline, Terraform exposure, Azure (or) AWS skill. Person will be working with global team, so he /she has to be adaptable for overlap or stretch for operational urgency. Find out what it's like to join our team and take a step closer to your best life ever.ð¡ Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans.ð Flex-Location: Take up to 30 days a year to work from any location in the world.ð Professional Development: From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. ð Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

📌 Lead Site Reliability Engineer/ Expert (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona