Position: Systems Analyst, Laboratory Applications

Location:

Bilbao, Spain

Job Id: 346-22

# of Openings: 1

What You’ll Do

Manage the routine activities and configuration related to all laboratory applications

Install, configure, maintain, and support assigned laboratory systems

Effectively manage projects to completion on time and on budget

Provide high-level customer service, promptly responding to end user requests for support, including troubleshooting, problem solving, report development, training, or system enhancements and correction testing

Analyze issues and problems reported by users and identifies solutions

Train end users on new technologies and enhancements to laboratory systems

Perform disaster recovery testing and documentation

Maintain necessary documentation as required by CTI SOPs, including those required for 21 CFR Part 11 validation compliance and lab certifications

Proactively identify areas where technology can improve laboratory processes and end user productivity

Provide onsite support to local CTI employees for computer system hardware, software, and telecommunications

Procure and install all new electronic devices such as PCs; set up as required

Assist with implementing and supporting third party applications

Assist with testing and validation

Manage inventory of IT equipment and supplies; replenish as needed, while aggressively watching the budget

What You Bring

Working knowledge of LIMS development, forms development, workflow management, and instrument integration





Able to work closely with system users with all levels of experience

Ability to work within project budgets and complete deliverables in a timely manner

Excellent verbal and written communication skills

Effective interpersonal skills, including ability to promote teamwork and ensure high degree of internal and external customer satisfaction

Ability to develop, prioritize, organize, and manage multiple tasks

Ability to provide superior level of customer service

Demonstrated ability to operate in a team environment

Excellent problem-solving skills

5 years of experience managing Information Technology systems

Working experience with SQL and reporting systems

Bachelor’s degree or equivalent in Computer Science or Information Technology

Thorough and current understanding of LabWare LIMS Management.

Experience in a help desk environment

Why CTI? At CTI, we recognize that our people are what make our company successful. Our work moves medicine forward.

For that reason, we treat our team members with the respect they deserve, and our numbers show it:





We support career progression – We Believe in promoting from within and we have a structured mentoring program and program for recent graduates to provide the support employees need to move forward

We value education and training – We provide tuition assistance, partner with universities and colleges to create programs in our field, and have a dedicated training department

We value our people - We have never had a layoff in our three decade history and we guaranteed full pay for our employees during the COVID-19 shut-down regardless of the number of hours worked. We support a work-life balance and the importance of time with family by offering generous vacation time, a hybrid work from home schedule, and paid parental leave.

We think globally and act locally – With employees across 60 countries, we have general reach but maintain culture and connections to the local communities in which we work. Our CTI Cares Committees are dedicated to ensuring the CTI culture and values translate around the world.

We are looking toward the future – We have had a consistent double-digit growth rate over the last decade, invest in cutting-edge technology, and pride ourselves on our average annual retention rate of 95%, which is much higher than many other CROs

Our work makes a difference – We focus our work on treatments for chronically and critically-ill patients, who are depending on us to bring these life-changing therapies to market

CTI Clinical Trial and Consulting Services

Filipa Magalhães

www.ctifacts.com

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📌 Systems Analyst, Laboratory Applications (Madrid)
🏢 CTI Clinical Trial Services
📍 Madrid