We are looking for anAfter-Sales Service Managerwith strategic vision and strong management skills to turn our technical service into aglobal benchmark for excellence .If you believe that a sale truly ends when the customer is riding with a smile - and you have the ability to coordinate international teams to make that happen - this could be the right place for you.Your mission in the teamYou won't "just another manager." You will be the person responsible for our technical reputation. Your goals will include:Lead and empower : You will guide technical and workshop teams, providing them with the tools they need for professional growth.International vision : You will oversee compliance with service standards across different countries and regions.Culture of excellence : You will design proactive processes so issues are solved before customers even notice them.Data-driven strategy : You will monitor ratios and KPIs to ensure efficiency and quality always go hand in hand.What we're looking forEducation : A degree or engineering background,
as we value structure and analytical thinking.Cycling DNA : Deep technical product knowledge is essential. You need to speak the "language of bikes."Proven leadership : Experience managing teams and optimizing their performance.General profile : A high level of English (ideally C1) to coordinate our international locations and markets.Results-oriented mindset : You don't just see problems - you see solutions that improve margins and customer satisfaction.What we offerReal impact : You'll take part in strategic projects that will shape the future of the company.High-tech environment : You'll work in a well-established company committed to innovation, design and cutting-edge technology.Continuous learning : An inspiring project where your career will grow at the same pace as our pedalling.Team culture : A dynamic, young environment full of people passionate about cycling, of course.#J-18808-Ljbffr
📌 Responsable De Postventa / After-Sales Service Manager (Madrid)
🏢 Orbea
📍 Madrid