Customer Relationship Manager – Digital Assets (Germany)

Our client is a pioneering MiCAR-licensed force in the digital asset industry, utilizing blockchain technology and decentralized solutions to revolutionize financial services. With a commitment to driving innovation and providing cutting‑edge solutions for high-net-worth individuals (HNWIs) and institutional clients, the company offers an exciting and progressive environment for professional growth.

Location

remote within Europe

Attractive Compensation

Your Responsibilities

Client Relationship Management: Build and maintain strong, long-term relationships with high-net-worth individuals (HNWIs) and institutional clients, acting as their trusted advisor for all their financial needs.

Account Management: Oversee a portfolio of key clients, ensuring their satisfaction and identifying opportunities to enhance their experience with tailored solutions.

Customer Retention and Growth: Focus on customer retention strategies, proactively addressing concerns, and ensuring client needs are met. Identify cross-selling and upselling opportunities to maximize customer value.

Client Engagement: Serve as the primary point of contact for clients, maintaining regular communication and meeting with them virtually and onsite to strengthen the relationship.

Data-Driven Strategy:



Use customer feedback and performance data to inform strategies aimed at improving client satisfaction, loyalty, and overall service quality.

Customer Lifecycle Management: Guide clients through their entire journey, from onboarding to ongoing relationship management, ensuring they receive exceptional service at every stage.

Your Profile

- Extensive experience in customer relationship management, private banking, or asset management, with a solid track record of working with HNWIs.
- Strong knowledge of blockchain technologies, digital assets, and financial services.
- Exceptional communication, negotiation, and interpersonal skills with a strategic approach to relationship management.
- Outgoing and personable, capable of engaging clients both virtually and in person.
- Proficiency in English and German (C1)

What the Company Offers:

- A role in a rapidly growing, innovative company in the digital asset space.
- Competitive salary package with performance-based bonuses.
- Versátil working arrangements, including remote options.
- Opportunities for professional growth in a dynamic and supportive environment.
- Exciting projects and collaboration with top industry experts.

Ciklo Talent is committed to equal opportunities.

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📌 Customer Relations Manager Digital Assets (España)
🏢 Ciklo Talent
📍 España