Lea el resumen de esta posibilidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Contact Centre Management
- Respond to all enquiries received through the CRM system within 24 hours.
- Assess whether enquiries match the profile and admissions criteria of the relevant school.
- Manage inbound communication including phone calls, emails and messaging channels.
- Provide prospective families with clear, accurate information regarding schools and admissions procedures.
- Redirect enquiries to appropriate school staff where necessary.
Regional School Support
- Qualify and filter leads to ensure alignment with the school’s admissions profile.
- Provide prospective families with information about each school’s unique selling points (USPs) and educational offering.
- Manage communication with prospective families via phone, email, WhatsApp or SMS as appropriate.
- Support schools across the region with enquiry management and lead qualification.
School Visit Coordination
- Arrange school visits in line with each school’s admissions guidelines and student profile requirements.
Post-Visit Follow-Up (HubSpot Substage: School Tour Completed)
- Support prospective families following their visit to ensure efficient progression through the admissions process.
- Assist families during the application and offer stages, helping to facilitate applications and improve school conversion rates.
- Support satisfaction initiatives such as the Happy Call Campaign and other engagement campaigns as required by schools.
Reporting and Performance Monitoring
- Prepare weekly reports on admissions pipeline activity, lead quality, and team performance.
- Provide feedback to schools and regional marketing teams on lead performance and campaign effectiveness.
ISP PrinciplesBegin with our children and students . Our children and students are at the heart of what we do.
📌 Contact Centre Specialist Iberia (Madrid)
🏢 Internationalschools
📍 Madrid
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