Join Viking and help us bring roadside safety to the Baltics!Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers,no matter where a breakdown occurs.As part of our growth, we are strengthening our support for the Baltic region, starting with Estonia. We are looking for customer service professionals who are fluent in Estonian, Russian and English, as well as at least one Nordic language (Swedish, Norwegian, Finnish and/or Danish). Due to the needs of our customers in the Baltic region, Russian language skills are required for this role. All languages will be used in daily communication with customers, partners and colleagues. Work location will be at one of our offices in Spain: in either Torrevieja or Fuengirola.About the jobAs a customer service consultant, you will work as part of an international team supporting operations across multiple locations. Your main task is to answer incoming calls from our customers who need roadside assistance. Customers may be in stressful situations, and our job is to help and support them when it matters most. You will often be the first person a customer talks to when something has happened on the road, making your role essential in ensuring they receive the help they need.Who we are looking forWe are looking for service-minded individuals who work well independently and are passionate about delivering excellent customer service. You are comfortable supporting customers in stressful situations and remain calm, professional, and solution-oriented when things don't go as planned.As part of an international team, you will collaborate closely with colleagues across locations and support each other when needed.



You enjoy working in a fast-paced environment and are confident using multiple systems simultaneously to handle customer cases efficiently.This role requires frequent communication in several languages, so you should be comfortable switching between languages throughout your workday and adapting your communication style to different customers and situations.You will also support our partners in the insurance and automotive industries with questions related to roadside assistance. Full training will be provided.Required qualifications:Experience in customer service and communicationGood IT skills and be comfortable using multiple systems simultaneouslyFluent Estonian, both written and spokenFluent Russian, both written and spokenProficiency in one of the Nordic languages (Norwegian, Swedish, Danish or Finnish), written and spokenProficiency in English, written and spokenA clean criminal record is a prerequisiteYou will fit right in at Viking if you:value good work ethicshave good teamwork skillsare comfortable working both individually and in a teamhave strongcommunication skillsare confident handling calls and navigating systems as part of your daily workare detail-oriented and enjoy complex tasksfocus on finding solutions for customers and colleaguesare curious and eager to acquire new knowledgethrive in a fast-paced, dynamic environmentwant to be a part of a solid team with strong cultureWe offer:A long-term employment contract (based on Spanish labor law) with competitive terms and benefitsA strong and supportive workplace cultureComprehensive training and onboardingCareer growth opportunities in an international companyA rotating schedule within 24/7 operations (day, evening, nights and weekend shifts)New offices in Spain, ineither Torrevieja or FuengirolaPlease note that this in an on-site role and remote work is not applicableStart date:As soon as possible/to be agreed#J-18808-Ljbffr

📌 Danish Speaking Customer Service Consultants - Torrevieja
🏢 Viking Assistance
📍 Torrevieja