We built Boehringer Ingelheim’s Enterprise Data Platform to maximize the value of our data and foster a more data-driven culture across the organization. As part of the Platform Support & Onboarding team, you will play a key role in helping product teams successfully adopt and leverage the platform while ensuring a seamless experience throughout their data and software delivery journey. In this role, you will combine platform consultancy, technical support, software development, and stakeholder engagement. You will guide teams through onboarding activities, help them design and implement solutions using platform services, and contribute directly to the evolution of the Onboarding Hub, our AI-powered onboarding and enablement product. Through automation, integrations, and self-service capabilities, you will help simplify how users discover, access, and operate services across the Enterprise Data Platform ecosystem.

Platform Support & Onboarding Engineer We built Boehringer Ingelheim’s Enterprise Data Platform to maximize the value of our data and foster a more data-driven culture across the organization. As part of the Platform Support & Onboarding team, you will play a key role in helping product teams successfully adopt and leverage the platform while ensuring a seamless experience throughout their data and software delivery journey. In this role, you will combine platform consultancy, technical support, software development, and stakeholder engagement. You will guide teams through onboarding activities, help them design and implement solutions using platform services, and contribute directly to the evolution of the Onboarding Hub, our AI-powered onboarding and enablement product. Through automation, integrations, and self-service capabilities, you will help simplify how users discover, access, and operate services across the Enterprise Data Platform ecosystem.

Tasks and responsibilities

Act as a key technical contact for onboarding new product delivery teams to the Enterprise Data Platform, supporting platform adoption and helping teams make effective use of available services

Collaborate with product teams, solution architects, and engineering teams to design and implement solutions using Enterprise Data Platform capabilities, including cloud services, data platforms, analytics, AI services, CI/CD pipelines, and developer tooling





Contribute to architecture reviews and provide recommendations to ensure solutions align with platform standards, security requirements, and engineering best practices

Provide technical support and consultancy to platform users, troubleshooting issues, coordinating escalations where needed, and working with platform engineering teams to support resolution

Contribute to the development and continuous improvement of the Onboarding Hub and related platform products, delivering new functionality, AI-powered experiences, workflow automation, and self-service capabilities

Design and implement integrations with enterprise systems and services, including Jira, ServiceNow, Confluence, cloud platforms, identity management solutions, and internal data platform services

Support software releases and deployments across development, testing, and production environments to ensure reliability and smooth adoption of new features

Identify opportunities to improve user experience and platform adoption through automation, process improvements, AI-assisted solutions, and enhanced onboarding experiences

Collaborate with platform engineering and development teams to share user feedback and contribute to platform enhancements and product improvements

Create technical documentation, onboarding materials, and knowledge-sharing content, and support training sessions and enablement activities for the wider user community

Requirements

Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field

4-5 years of experience in Software Engineering, Platform Engineering, Technical Consulting, Developer Enablement, or a similar technical role

Hands-on experience developing applications and services using Python and modern software engineering practices

Strong knowledge of REST APIs, microservices, and system integrations

Experience working with cloud platforms such as AWS and/or Azure

Experience with SQL and modern data platforms, ideally within analytics or data engineering environments

Familiarity with CI/CD pipelines, Git,



automated deployments, and DevOps practices

Experience integrating enterprise applications and tools such as Jira, Confluence, ServiceNow, identity management platforms, or similar solutions

Exposure to AI-enabled applications, workflow automation, self-service platforms, or developer productivity solutions

Experience working in Agile development environments and collaborating with cross-functional engineering teams

Strong communication skills and the ability to engage effectively with both technical and non-technical stakeholders

Professional proficiency in English

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

Versátil working conditions

Life and accident insurance

Health insurance at a competitive price

Investment in your learning and development

Gym membership discounts

#IamBoehringerIngelheim because… Our Company Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long‑term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim? With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com

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📌 Platform Support & Onboarding Engineer (Madrid)
🏢 Boehringer Ingelheim
📍 Madrid