This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Environmental Conditions Office

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a integral scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

At Thermo Fisher

Scientific, we're seeking a Software Contract Renewal Specialist to contribute to commercial excellence and support our mission of enabling customers to make the world healthier, cleaner, and safer. You'll contribute to optimizing sales effectiveness through data-driven insights, process improvements, and strategic support of our commercial teams. In this collaborative environment, you'll analyze customer data, manage customers according to the Renewals process and develop actionable insights to drive business growth.

This position offers opportunities for professional development while making meaningful contributions to world-class scientific solutions. To drive the maximization of software contract renewal revenue through adherence to the standard renewal processes. Monitor and act upon the status of allocated customer accounts within the CRM system, manage risks and opportunities to maximize the recurring revenue from annual software renewal contracts.

Span of Control: Bachelor's degree; 5+ years of relevant commercial, business administrative or operational experience.



~ Demonstrable understanding of enterprise software renewals under both the SaaS and perpetual license models. ~ Proficient in use of CRM systems – particularly Salesforce.Analyzes problems and provides well-reasoned option(s) for approval and implementation, drawing on extensive experience and current data. ~ Strong attention to detail and commitment to data accuracy. ~ Able to evaluate past and forecast future performance for renewals bookings and revenue for the allocated customers and region. ~ Demonstrates excellent attention to detail, critically analyzing data and spotting trends where applicable. Ownership of support and SaaS renewals for assigned region and / or customer accounts (either externally or via Account Management), following the standard processes for the function such that software renewals are quoted, managed and completed on time per agreed terms and pricing. Contact point for Support team for out of contract customers, providing guidance on license and service entitlement based on the available data and status of renewal activities.

Develop a range of suitable solutions to challenges, based on data for management approval.

Sales Account

Manager, Legal, Services, Supervision) as necessary. Owns performance against KPI, identifying key causes of positive and adverse variances as supported by data. Manage and maintain accurate renewals data feeding the forecast for both bookings and revenue, and forecasting same on a monthly, quarterly and annual basis.

Lead and mentor junior Specialists Participate in systemic longer-term activities to support improved customer retention and expansion. Participate in customer calls and meetings to address outstanding issues, communicate value of the service offering and explain relevant contractual pricing, terms and conditions as required.

📌 Software Contract Renewal Specialist (Alcobendas)
🏢 Thermo Fisher Scientific
📍 Alcobendas