Are you aDynamics 365 Developer (CCaaS)seeking anew interesting challenge ?If your answer is yes, it’s your lucky day so keep reading,it can be just what you're looking for !We are looking for adynamic, proactive and talented personto join our team and perform the followingtasks :Design, develop and configure Microsoft Dynamics 365 Customer Service and Contact Center solutions.Develop Power Platform solutions using Power Apps, Power Automate and Dataverse.Implement complex case management workflows, routing logic, SLAs and business process automation.Design and develop integrations between Dynamics 365 CCaaS and enterprise systems using Azure services.Configure and enhance omnichannel capabilities across Chat, Email, Voice, WhatsApp and Webforms.Develop chatbot and voice bot solutions using Microsoft Copilot Studio.Collaborate with architects and DevOps teams to support CI/CD, ALM and environment promotion strategies.Microsoft Dynamics 365 Customer Service / Contact CenterPower Platform4+ years of experience developing Microsoft Dynamics 365 Customer Service / CCaaS solutions, with hands‑on expertise in Dynamics 365 customization, Power Platform, omnichannel services and customer service environments.Experience integrating enterprise applications through Azure services, following DevOps, ALM, security, compliance and data governance best practices.Strong professional proficiency in English.Workplace: TCS Office in Madrid - 40% Remote.Work Schedule: Business Hours.Permanent contract - We offer indefinite contracts from the first day.Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home - We offer you a financial support every month for your working from home expenses. In addition,



in the first month we will give you a bonus to help you to set up your workplaceOpportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance‑based compensation reviews.Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.Connect globally - Work with people from all over the world. You can feel the multicultural workforce.Benefit from being a TCSer - By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events...Tata Consultancy Services (TCS)is anInformation Technology (IT) companyfounded in 1968 as part of theIndian Tata Groupand isone of the top 3 technology companies globallyWith a presence in55 countriesand more than 590,000employees, TCS is consideredone of the 10 best companies to work for worldwide in 2026according to theTop Employers InstituteTCS Spainstarted operations in 2001 and currently has adiverse workforcethat collaborates with themain Spanish and multinational companiesIn 2026, TCS Spainhas been recognized as aTop Employer, named one of the100 Best Companies to Work for in Spain by Forbes, and ranked among themost attractive employers for Generation Z by JoinrsAmong the portfolio of services, TCS hasinformation technology services ,asset-based solutions ,general consulting ,engineering and industrial services ,digital solutions and services ,application maintenance and development ,quality assurance and testing services ,IT infrastructureandBPSResponsible fordevelopment, TCS Spain is committed toinclusion, diversityandsustainability, and promotesflexibility policiesthat supportwellbeing and work‑life balance#J-18808-Ljbffr

📌 Dynamics 365 Developer (Ccaas) (Madrid)
🏢 Tata Consultancy Services
📍 Madrid