Pp It's fun to work in a company where people truly believe in what they're doing! Job Description: We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer‑facing teams to ensure a top‑notch customer experience. /ph3 Responsibilities /h3ulli Responding to complex inbound technical service requests over the phone and email per day directly with customers. /lili Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure. /lili Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests. /lili Create and maintain internal runbooks, FAQs, and technical documentation. /lili Lead incident response or participate in on‑call rotation for critical issues. /lili Identify support trends and partner with Product Engineering on long‑term solutions. /lili Accurately and efficiently log all issues and status updates in our internal tracking system. /lili Understand client’s business objectives/impact and apply expertise to timely resolve issues and ensure customer success. /lili Support multiple cloud and hardware solutions. /lili Contribute to the development of service desk processes and procedures. /lili Interact closely with various departments and vendors to provide timely resolution on issues.



/lili Handle support requests from resellers, staying on top of new features and enhancements, providing diagnosis and issue resolution on our platform. /lili Triage to internal and external teams, push for resolution within SLOs by being the customer advocate with Engineering, Development, and 3rd‑party vendor teams. /li /ulh3 Qualifications /h3ulli4–7+ years in technical support, solutions engineering, or a similar customer‑facing technical role. /lili Deep experience with relevant stack: Saa S platforms, APIs, databases, scripting (e.G., Python/Shell), cloud services (AWS, Azure), or networking. /lili Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure. /lili Strong understanding of web technologies, integrations, or system architecture. /lili Experience working with ticketing systems (e.G., Zendesk, Jira) and knowledge bases. /lili Excellent verbal and written communication skills, analytical and problem‑solving skills, with a customer‑first mindset. /lili Ability to prioritize user requests effectively and manage user expectations. /lili Ability to balance attention to detail with expeditious execution in a fast‑paced environment. /lili Passion for driving exceptional customer experience.



/lili Ability to work through ambiguity and thrive in a rapidly changing business environment. /lili Strong analytical and problem‑solving skills. /lili High school diploma (or equivalent) required. Secondary degree preferred. /lili Experience working with webservers and databases – Apache, IIS, My SQL, MSSQL, and Postgre SQL. /lili Strong knowledge of application protocols – DNS, HTTP, HTTPS (SSL), FTP. /lili Basic understanding or experience working on Linux environments. /lili General understanding of technologies on APIs webservice: JSON, REST, OAuth, etc. /lili Flexibility to work some weekends and later hours to help fulfill a 24x7 business. /lili Passion for providing exemplary customer service, strong customer focus. /lili Eager to learn new technologies. /lili Good verbal and written professional communication, fluent in English. /lili Self‑motivated and proactive in performing duties. /lili Attention to detail. /li /ulh3 Nice to Have /h3ulli ITIL certification. /lili Microsoft Azure certification. /lili Hands‑on experience with cloud platforms, such as Microsoft Azure, AWS, or GCP. /lili Programming/scripting experience on at least some of the following: Bash, Python, Power Shell, PHP, knowledge of SQL. /lili Exposure to virtualization and orchestration technologies such as Docker and Kubernetes. /lili Experience with JIRA and Confluence. /li /ulh3 Benefits /h3p We take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. We provide a fun and engaging work environment with opportunities to shape the future through technology. /pp Learn more at /p /p #J-18808-Ljbffr

📌 Sr Technical Support Engineer (Barcelona)
🏢 Ingram Micro European Services
📍 Barcelona