Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a adaptable, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.

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About the Role
Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible,



remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.

Key Responsibilities

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- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex customer problems.
- Contribute to the development of support documentation and knowledge base articles.

Requirements

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- Proven experience in a customer support or similar role.
- Excellent written and verbal communication skills in Spanish and English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and support ticketing systems.
- Ability to work independentl

📌 French-Speaking Ae — Madrid (Toledo)
🏢 FH Collective Academy
📍 Toledo