ADP is hiring a Learning Support Coordinator
In this role, you will manage the learning systems and support all users of ADP learning systems. You will proactively contact users before training to control all requirements and help them connect to our systems.
You will administer our Learning Management System, work closely with the project manager on improvement projects, maintain the LMS, create new features, and assist users with issues. You will serve as the first point of contact between ADP, our provider, the learning team, and our learners, participate in meetings, provide status updates, and assist in reporting to aid the team in forecasting workload.
Maintain learning technologies operations
Be the main point of contact for learning technologies providers (DEFI, XPERTEAM) for daily operations
Follow up with users and providers on tickets raised or system malfunctions
Ensure efficient and reliable system interfaces
Aid in delivering dashboards and reports needed for business
Ensure platforms are updated by contributors according to standards
Customize the LMS platform to meet organizational needs
Maintain the LMS and perform testing on the staging environment
Work closely with the training team and project manager on LMS improvement projects
Proactively provide solutions
Partner with Stakeholders
Actively listen, understand, and respond to stakeholders
Provide regular status updates to business stakeholders and cross‑functional teams
Obtain approvals on project change requests so all stakeholders are informed of impacts
Participate in weekly meetings with our provider / CSM to review tickets
Participate in weekly and monthly team meetings
Provide regular reporting
Assist users of the systems
Help participants connect to training sessions
Support Learning consultants who encounter difficulties reaching training sessions
Helpline/pre‑control requirements with participants before training
Categorize each phone call to provide reporting
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📌 Support Coordinator (Barcelona)
🏢 Adp
📍 Barcelona