At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible Location: Cornellà de Llobregat (Barcelona), Spain Contract: Permanent Employment Contract Work Model: Hybrid (2 office days / 3 remote days after onboarding) Travel: No regular travel required

At Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.

We care about work-life balance. Following a structured onboarding period, you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office, flexible working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. Additionally, Air Products offers an outstanding onboarding experience to help you successfully settle into your new role and the wider organization.

As our Customer Payment Resolution Specialist, you will…





Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy

Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and elevate as appropriate

Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation

Support and be backup for other collector’s associates

Liaise with the credit & collections team lead about all credit issues

Keep accurate and up to date logs of individual customer information

Required

Fluency in Polish (C2/native level) and a communicative level of English

Completed studies (degree not required in Business Administration or Economics, but any completed studies are required)

Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections

Understanding of customer accounts and general business workflows.

Proficiency in Microsoft Office applications

Strong communication, collaboration and problem-solving skills

Preferred / Would Be an Advantage

Czech, Slovak or Hungarian language skills

Experience negotiating with customers and internal stakeholders

Experience in collections, dispute management, account reconciliations and payment-related processes

Basic accounting knowledge, particularly customer accounting





Experience working with SAP

Educational background in Business Administration, Economics or a related field

What We Offer

We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan

Adaptable Compensation Plan: Allows employees to allocate part of their gross salary to selected benefits (restaurant card, health insurance, nursery vouchers, transport card) with applicable tax advantages

Economic Support for Remote Work

Flexible Hours: With the possibility to work from home 3 days per week

Holidays: 23 days + additional days for work adjustment

Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen

Special Discounts: On your favorite brands for being part of Air Products

Parking Space: so, you don't stress about arriving at the office

Pay Transparency Statement We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

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📌 Customer Payment Resolution Specialist (Polish Speaker) (Cornellà de Llobregat)
🏢 Air Products and Chemical
📍 Cornellà de Llobregat