We are seeking a

Business Solution Architect

to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.

Responsibilities

Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities

Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps

Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators

Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions

Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes

Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship

Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations

For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability

Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery

Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps





Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops

Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts

Requirements

7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs

3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role

Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions

Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud

Ability to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmaps

Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization

Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes

Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills

English proficiency at B2 level or higher

Nice to have

Life Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domains

Knowledge of regulated-industry considerations such as consent, privacy, auditability, validation,



and compliant engagement

Experience with AI operating models, responsible AI, agent adoption, service design, and change management

Hands‑on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilities

Experience with design thinking, journey mapping, capability modeling, process modeling, or product operating models

Salesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentials

Experience supporting global programs, presales, or industry go-to-market initiatives

We offer

Private health insurance

EPAM Employees Stock Purchase Plan

100% paid sick leave

Referral Program

Professional certification

Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM

WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.

CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.

CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.

STRONG PROFESSIONAL COMMUNITY. Join a integral EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.

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📌 Business Solution Architect (Madrid)
🏢 Epam Systems
📍 Madrid