Experteer Overview In this role you work as a trusted advisor for cybersecurity customers, combining technical expertise with strategic engagement to maximize security investments. You will guide post-sale onboarding, accelerate value delivery, and translate technical risks into business outcomes. You collaborate with security teams, IT leadership, and executives to drive adoption, renewals, and long-term success. You’ll leverage threat intelligence to provide tailored guidance and influence cross-functional teams to resolve challenges.Compensaciones / Ventajas -

Serve as the primary post-sales technical advisor and trusted partner for assigned customers -

Build relationships with security, IT leadership, and executive sponsors -

Translate security challenges into business-focused recommendations -

Drive adoption and long-term success through strategic account planning -

Lead executive business reviews and ongoing strategic discussions -

Provide endpoint security expertise and best practices across deployments -

Own onboarding and post-sale deployment plans with cross-functional teams -

Guide deployments, integrations, configuration optimization, and adoption initiatives -

Analyze customer environments to improve security posture and product usage -

Design and deliver enablement programs for customer security teams -

Utilize threat intelligence to offer actionable security guidance aligned with customer strategy -

Communicate roadmap developments to align with security objectives -





Collaborate with Support, Engineering, Product Management, and Sales to resolve issues -

Own and drive resolution of critical escalations and communicate proactively -

Identify risks to satisfaction and develop mitigation plans -

Support sales with account growth, retention, and advocacy -

Report on CS metrics (NRR, adoption, CSAT/NPS, renewals) and use data to guide actions -

Identify opportunities and risks from health metrics and adoption data -

Maintain executive-level relationships and convey value realization -

Contribute to renewal and expansion strategies through technical and business guidanceResponsabilidades -

5+ years in CS, Technical Account Management, Security Engineering, Professional Services, or related roles -

Hands-on knowledge of endpoint security technologies (EDR/EPP, antivirus/anti-malware) -

Familiarity with Windows, mac OS, Linux, VDI, remote work, MDM/UEM -

Experience managing enterprise customer relationships -

Ability to communicate with technical and non-technical audiences -

Experience handling high-priority escalations and cross-functional resolution -

Strong written, verbal, and presentation skills -

Data analysis skills to derive recommendations from customer insights -

Familiarity with NIST, CIS Controls, Zero Trust -

Experience presenting to CIOs, CISOs, and other executives -

Thrives in fast-paced, high-growth environmentsRequisitos principales -

📌 Technical Customer Success Manager, Endpoint Security (Barcelona)
🏢 Check Point Software Technologies
📍 Barcelona