OverviewAre you interested in joining a dynamic and international team of professionals to transform education? IE University’s School of Architecture & Design is looking for an Associate Director, Student Experience (Master's Programs) to join its team!The Associate Director, Student Experience is responsible for designing, delivering, and continuously improving the student experience across the School's Master's programs. The role ensures a seamless, engaging, and high-quality student journey through the integration of service excellence, quality assurance, student engagement, and data‑driven improvements.Working closely with Academic Directors, Faculty, Program Managers, and administrative teams, the Associate Director acts as the voice of the student and leads initiatives that enhance satisfaction, engagement, retention, and overall program quality.ResponsibilitiesStudent Experience & Journey ManagementOversee the end‑to‑end student journey across Master's programs (both face‑to‑face and blended: MBARCH, MRED, GMRED, MINT and MDXR) under the supervision of the senior Associate DirectorDevelop scalable methods for mapping student journeys and identifying key touchpointsIdentify student needs, expectations, motivations, and pain points through direct engagement and feedback mechanismsCreate impactful "WOW moments" that strengthen engagement, belonging, and differentiationServe as a key point of contact for student experience‑related matters in coordination with academic directors and School management teamAcademic Operations & Service QualityEnsure the successful execution of key academic activities, including onboarding, bootcamps, immersions, workshops, assessments, study trips,



and graduation‑related milestonesCoordinate stakeholders and resources required for smooth program deliveryIdentify and implement improvements to operational processes that impact the student experienceSupport Academic Directors and Program Teams in delivering a consistent and high‑quality student experienceQuality Assurance & Student InsightsLead quality assurance processes related to student satisfaction, academic delivery, and service qualityMonitor student feedback and faculty performance through surveys (faculty, programs, etc.) and experience‑related KPIsAnalyse all student data and generate actionable recommendationsDesign feedback loops to support continuous improvement of programsMonitor key indicators such as participation, engagement, retention, and graduation ratesService InnovationStay informed about emerging trends in student experience, customer experience, and educational innovationLeverage technology and digital tools to simplify processes and enhance the student experienceQualifications4 - 6 years of relevant professional experienceMaster's degree preferredExperience in student experience, academic operations, higher education, customer experience, hospitality, or program managementExperience managing projects involving multiple stakeholdersStrong analytical and organizational capabilitiesExcellent interpersonal and communication skillsProfessional fluency in English and SpanishDemonstrated commitment to service excellence and student successAt IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.

📌 Associate Director, School Of Architecture & Design - Master'S Programs (Madrid)
🏢 Anonymous
📍 Madrid