LGT Digital Factory (Di F) is seeking a Managed Services Lead to join its leadership team in Barcelona. You will lead a team of 10 specialists across Quality as a Service, Workflow as a Service, and Platform & Performance Engineering.As service owner, people leader and strategic partner, you will shape service offerings that deliver measurable value to internal clients. Ensuring they are well designed, transparently governed, reliably delivered and continuously improvedWhat you'll doContribute actively to the Di F Management Board, shaping strategy, headcount planning, budget management, and the evolution of Di F as a world-class nearshore delivery organization.Line-manage and develop technically cross-functional teams;

provide mentoring, performance frameworks, and career development guidance to drive individual and collective excellence.Foster a positive and inclusive work environment where team members feel valued, motivated, and empowered to succeed.Collaborate with HR suppliers in recruitment, onboarding, and retention efforts to attract and retain top talent.Act as the primary services interface between Di F, LGT corporate IT functions, business units, and select external technology partners, translating service-related requirements.Lead and facilitate cross-functional workshops, design thinking sessions, and agile ceremonies to align delivery squads with product and business priorities.SKILLS & EXPERIENCE3-5 years of formal or informal leadership experience managing multidisciplinary teamsSupports the leadership team in developing and implementing strategic plans to drive business growth and achieve organizational objectives.Represents Di F within the LGT organization and shares Di F values and procedures with all involved parties (internal and suppliers)Provides guidance to team members and stakeholders, fostering a culture of collaboration, innovation, and excellence.Supports efforts to identify and pursue new business opportunities for Di FFamiliarity with business administration responsibilities: budgeting,



capacity planning, OKR frameworks, and resource allocation in a technology-led organization.Exposure to nearshore or distributed delivery hub management, including vendor governance and cross-border team coordinationTechnical Expertiseo Performance engineering:Experience defining and implementing the performance engineering approach and tooling, leveraging tools such as JMeter, Gatling, Load Runner, k6, Dynatrace, and Grafana.Track record with advanced load and performance testing and monitoring.Demonstrated ability managing performance risks and incidents, coordinating cross-functional teams to identify root causes and deliver timely, sustainable improvements.O Business process automation:Knowledge in documenting and automating business processes in service industriesExperience applying workflow automation tools such as Flowable, CamundaAbility to manage end-to-end workflow solutions, including process analysis, solution design, implementation, integration and continuous improvement.O Quality assurance:Experience with quality management and test automation tools such as Ui Path, Tosca etc.) and related governance.Ability to organize and implement efficient testing and quality assurance processes and related standards and ensure continuous improvement of the approaches.Proficiency in quality management, including metrics and stakeholder reporting.Hands-on experience and strong interest in leveraging agentic AI approaches to streamline service management and deliveryIndustry KnowledgeBackground in financial services, banking or insuranceUnderstanding of regulatory compliance and security standards in banking / European wealth managementINDUSTRY KNOWLEDGE AND QUALIFICATIONSMaster's degree in computer science, information technology, or related engineering field (mandatory)Advanced training or proficiency in process and performance engineering, quality assurance, workflow automation, project management, and agile delivery frameworks.Business-fluent English (verbal/written) for general stakeholder collaborationGerman and/or Spanish are an advantage.

📌 Managed Services Lead (Barcelona)
🏢 LGT Digital Factory
📍 Barcelona