Affluents Segment Operations Business LeadAt ING we are looking for an Affluents Segment Operations Business LeadYour role and work environment:ING Bank is planning to enter the Affluent segment in Spain, a large market serving more than €600b in household wealth and showing a growth rate of 4% annually. ING Spain is in the process of launching a comprehensive new proposition tailored to affluent, digitally savvy customers.As we build this innovative solution, we are assembling a multidisciplinary team to bring ideas into execution and, therefore, we are looking for a talented and enthusiasticCOO Business Leadto leadAffluent Segment, joining ourCOO Leadership Teamas part of theCOOProducts Tribe.How can we stayone step ahead in making ING even more relevant for our customers ? By delivering superior customer value and driving new standards of excellence, we aim to enhance our customers' experiences. We are the team responsible forrevamping our business products processes to ensure they are the most loved, impactful, and valued.The responsibility of this position focuses on addressing three main challenges:1) designing and continuously improving the operating modelfor this segment by launching a new value proposition for affluent customers, creating something truly distinctive;

2)providing them with the products and servicesnecessary to attract and retain them;

and 3)reshaping their current digital and assisted experienceto eliminate any friction in their daily activities.Your key responsibilities:Reporting to the COO Products Tribe Lead, asOperations Business Leadyou will be responsible for:Launching anew value proposition for Affluent customers, focusing on the new operative mode l, new services and even new tools and services, but also reshaping current processes to provide the best customer experience to our customers on a daily basis.Provide, in alignment with the Affluent Segment Core Team, an operating model, establishing and developingnew customer journeys that will allow the business to grow in this regard. These journeys should be reliable,



efficient and scalable,focused on providing superior customer experience.You will play a keyrole in the implementation of the Affluentsprogram during & after the launch phase.Generate a backlog of initiatives to eliminate any friction with the client, in addition to delivering in a timely manner the necessary requirements for implementation.Coordinate the effort required in other tribes (COO & Retail) as well as COO office and transformation office to ensure that the current processes are adequate to Affluent's customers' needs.You’ll lead the GO-LIVE AND FUTURE DAY TO DAY managing a team of 5-10 members.As summary, the Wealth Management Operations Manager coordinates and optimizes processes, systems and resources for the efficient execution of clients' investment and asset management strategies. Their duties include designing operational processes, supervising the execution of operations, managing risk, controlling costs, coordinating teams and integrating technology, thereby ensuring maximum productivity and the fulfilment of the financial objectives of the firm and its clients.What are we looking for? 3 year) delivering high engagement and high productivity teams.Great at communicating a vision and ambition to other stakeholders.What do we offer?The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.Check out what is waiting for you!Flexible schedule and 100% flexible e-working.Work or e-work? We have a totally flexible model: keeping both our customers and your colleagues in mind,



you can choose the one that best suits you all.So that thinking about what to have for lunch doesn’t take up your time or your cravings.Our house will be your home.In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you with your errands) and much more!Life insurance.We hope you don't need to use it!Health insurance.For you and all your family (spouse/partner and children).Versátil remuneration.In addition, you will enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…Free company shuttle.It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.Special loan or mortgage terms after 6 months working at the bank.And you can benefit from our pension plan after 2 years with us.More health, more sports.Runners club with your own trainer.Clinics with professional, world-class athletes.Physiotherapy service on site.Gympass service.Get to know UsWe are a team of more than 1000 people sharing one idea:doing our bit in helping our clients create a better future for themselves, by providing them with the products, services and tools they need to get where they want to go.Afully online bankwhere technology, innovation, simplicity and transparency are the main ingredients, and the first one to work withagile methodologies.And although we are based in Spain, weare lucky to work with international and diverse teams every day across 44 countries.Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionGeneral BusinessIndustriesBankingReferrals increase your chances of interviewing at ING España&Portugal; by 2x

📌 Affluents Segment Operations Business Lead (Madrid)
🏢 ING España&Portugal
📍 Madrid