Pstrong Take your career to the next level with Amaris Consulting as a Service Delivery Manager expert in BMC Remedy. Become part of an international team, thrive in a global group with €800 M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. /strong /ph3 Responsibilities: /h3ulli Develop detailed project plans outlining tasks, schedules, resource allocation, and dependencies for successful project completion. /lili Create and maintain detailed project schedules, updating them as necessary to reflect changes and progress. /lili Monitor project budgets, expenses, and resource allocation to ensure projects are delivered within approved financial parameters. /lili Optimize resource utilization and allocation to maximize efficiency and productivity. /lili Identify, evaluate, and manage IT-related risks and vulnerabilities that could impact organizational operations, data, and systems. /lili Implement risk mitigation strategies and ensure proper risk transfer and acceptance. /lili Establish performance metrics and KPIs to evaluate IT effectiveness and efficiency. /lili Monitor and analyze performance data to identify areas for improvement and optimize IT processes. /lili Evaluate client satisfaction at least annually, ideally every three months, depending on client needs and commitments. /lili Use Project V2 application to assess client satisfaction during project reviews. /lili Develop comprehensive strategies for IT transformation or change initiatives aligned with organizational goals and vision. /lili Create detailed implementation plans, schedules, and milestones to guide the transformation process. /lili Facilitate communication and collaboration between IT and business units to ensure IT initiatives align with business needs and priorities. /lili Engage with stakeholders to gather feedback, address concerns,



and ensure satisfaction with IT governance practices. /li /ulh3 Minimum Requirements: /h3ullistrong5+ years of experience in IT Service Management, specifically with BMC Remedy. /strong /lili Strong budget and resource management skills to ensure projects are delivered within approved financial parameters. /lili Expertise in risk management, including identifying, evaluating, and mitigating IT-related risks. /lili Ability to establish performance metrics and KPIs to evaluate IT effectiveness and efficiency. /lili Experience in client satisfaction management, ideally with regular evaluations. /lili Strong change management skills to develop and implement IT transformation strategies. /lili Excellent communication and stakeholder engagement skills. /lilistrong Fluency in Spanish (English nice to have) /strong /lilistrong Hybrid mode in Barcelona. /strong /li /ulp Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: /pulli Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. /lili Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. /lili Take charge of your training with an annual personal budget and company-paid certifications. /lili Enjoy adaptable policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. /lili Benefit from our We Care program, supporting employees in critical situations. /lili Unleash your full potential, both professionally and personally. /li /ulp Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. /p #J-18808-Ljbffr

📌 It Service Manager (Bmc Remedy) (Barcelona)
🏢 Mantu Group
📍 Barcelona