Experteer Overview
In this role you will own the performance narrative for Marketplace Experience across your region, quantifying and reducing experience-driven value loss while improving marketplace health. You will drive retention and cost-control improvements by linking operational friction to financial outcomes and coordinating across country MDs, Operations, Finance, and Global HQ. You’ll lead regional performance reviews, push for structural fixes over quick patches, and translate priorities into measurable regional impact. This is an opportunity to shape cross-market strategies that balance experience protection with efficiency, contributing to Glovo’s growth and operational excellence.

Compensaciones / Beneficios
• Own regional Marketplace Experience KPIs and performance storytelling
• Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify financial impact




• Challenge regional teams on inefficiencies with actionable, measurable plans
• Prioritize high-ROI interventions and reallocate focus to major levers
• Lead regional performance reviews with GMs and senior stakeholders
• Escalate systemic marketplace issues to Integral teams and advocate for structural fixes

Responsabilidades
• 5+ years of experience in performance, strategy, operations, or analytical roles
• Strong ability to connect operational metrics to financial impact
• Experience influencing cross-functional stakeholders without direct authority
• Structured problem-solving and strong analytical capabilities
• Excellent communication and stakeholder management skills
• High ownership mindset, hands-on, bias for measurable impact

Requisitos principales
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📌 Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service] (Barcelona)
🏢 Delivery Hero
📍 Barcelona