Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative, specializing in the Government & Public Sector industry. This role provides a unique chance to engage with clients who require support in navigating public services, contributing to the efficient operation of government-related functions.

Responsibilities
- Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
- Assist clients with inquiries related to government services and information.
- Guide users through processes such as application submissions, documentation requirements, and service updates.
- Maintain comprehensive knowledge of government programs and policies to address client needs effectively.
- Handle complaints and escalate issues when necessary, ensuring customer satisfaction.




- Document all interactions accurately to maintain compliance and provide feedback for service improvement.
- Collaborate with internal teams to enhance service delivery and efficiency.

Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, particularly in the government or public sector is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- A customer-oriented mindset with a willingness to assist others effectively.

Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight,

📌 Portuguese Speaking Customer Service for Government (España)
🏢 Patrique Mercier Recruitment By Nellie
📍 España