OverviewNew Balance NA - Customer Support - English Market - 20 hours/Afternoon

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New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
Responsibilities
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise:



Develop a deep understanding of our client's products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Requirements
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits
- Start Date: 10 November 2025
- Hours: 20 hours per week
- Work Schedule: Monday to Sunday rotative schedule between 3 pm & 12 am
- Sala

📌 New Balance NA (Barcelona)
🏢 CPM CX Centre
📍 Barcelona