Job Title: Technical Support Advisor (German - speaking) - Onsite MA05

Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.
Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
Language Requirements: English, German (Required)




What you will do in this role
- Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
- Troubleshoot technical issues and provide timely accurate resolutions
- Educate customers on product usage, updates, and best practices
- Create and manage support tickets to ensure proper tracking and resolution
- Collaborate with internal teams to resolve complex or escalated cases
- Maintain accurate customer records and documentation in internal systems

Your qualifications
- Are proficient or bilingual in German plus an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- 2 year experience in Customer service or Technical Support area
- Can take ownership of, and progress calls to resolution or to escalated call to resolution

What’s i

📌 Technical Support Advisor (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona