As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking an experienced VIP Customer Communications Executive to join our eDreams ODIGEO Communications team which is in a strong growth environment and will be based in our Barcelona office to manage sensitive complaints directly reporting to the VIP Customer Communications Team Lead This role is a great opportunity to explore multiple eDO business areas as it is a position working crossfunctionality understanding the different teams processes to investigate and analyse the potential improvements as well as to deepen your knowledge of the ecommerce tourism and consumer industries
Why eDreams ODIGEO
Join the worlds leading travel subscription platform
and one of the largest ecommerce businesses in Europe
20 million customers 44 markets 5 brands 52M members in Prime
162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches
1400 employees More than 50 different nationalities 99 permanent contracts 363 average age
Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the integral company project and its customers As a VIP Customer Communications Executive in the Communications team you will be in charge of:
Manage VIP and sensitive customer complaints; Manage customer complaints received through our Social Care channels; Manage customer complaints addressed directly to CSM members; Proactively work to ensure excellent service to these highly valued individuals; Identify PR risks in both national and local media to minimise negative visibility in print broadcast TV and online by managing customer complaints; Supp