French Speaking Technical Support Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier integral talent and industry-leading organizations. As experts in human capital and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their career in international markets.
Job Overview
We are currently sourcing candidates for a prestigious French Speaking Technical Support Customer Experts position in Greece within the booming consumer electronics sector. This is a unique opportunity to provide world-class technical assistance to users of cutting-edge technology while enjoying the vibrant lifestyle that comes with finding top-tier French-speaking jobs in Greece.
Key Responsibilities
- Provide high-quality technical assistance to customers regarding the latest consumer electronics devices.
- Troubleshoot software and hardware issues via phone, email, and live chat in French.
- Ensure customer satisfaction by delivering clear,



concise, and helpful technical guidance.
- Document all customer interactions accurately within the CRM system to maintain service standards.
- Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
- Participate in regular team briefings to align on support goals and technical updates.
- Escalate complex technical cases to the appropriate engineering departments when necessary.

Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate your move to Greece.
- A passion for technology and consumer electronics with a natural ability to explain technical concepts.
- Excellent communication and problem-solving skills in a fast-paced environment.
- Previous experience in technical support or customer service is considered a strong advantage.
- Availability to work in a rotatin

📌 French Speaking Technical Support Customer Experts (España)
🏢 Mercier Consultancy Group
📍 España