- CLM is changing, and we want to rethink what it looks like when AI, automation and customer data sit at the heart of how we work. Our CRM covers email, push, in app and SMS for buyers and breeders across our marketplaces, with more markets joining as the group grows
- As our CRM & Lifecycle Manager, you’ll own key parts of the customer lifecycle with our Head of CLM, across strategy, data, automation and execution. You’ll spot where engagement can improve, design new journeys and experiments, and build the workflows that bring them to life
- You’ll also help shape how the CLM itself works. Successful experiments become repeatable systems, and work that doesn’t need a person gets automated
- Your edge is building fast and measuring everything. You use AI daily for research, analysis, segmentation, copy, personalisation and testing, so running several markets does not mean several times the work
- Own the customer lifecycle. Design journeys for buyers and breeders that respond to what they do, across email, push, in app and SMS
- Turn data into action. Dig into behavioural data,



spot opportunities and turn them into relevant experiences
- Automate the repetitive. Turn manual CRM processes into automated workflows, so time goes to higher value work
- Test what AI makes possible. Experiment with personalisation, content and segmentation, measure the results and take what works into production
- Build for scale. Create reusable journeys and processes, ready for new markets as the group grows
- Work across the business. Partner with product, data, engineering and marketing on the customer experience and the infrastructure behind it

Benefits
- Work that matters: Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams
- Adaptable working hours: At PMG we are confident in each others’ ability to be masters of their own time while producing a great output
- Headquarters in center of Stockholm: Work in the cen

📌 CRM & Lifecycle Manager (Barcelona)
🏢 Pet Media Group
📍 Barcelona