Customer Success Manager (m/w/d) Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services.

Role

Main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business.

Tasks

build and maintain strong customer relationships

provide excellent customer service

support providers with knowledge and tools to optimize participation in exclusive events

collaborate with Sales team on upsell and portfolio sales

communicate value of our services and event concept





effective time management

precise and detail-oriented work

Profile

experience in a customer-facing role

proven success in building and maintaining long-term relationships

excellent communication and interpersonal skills

fluent German and professional English

analytical thinking

independent and collaborative work ability

Offer

competitive compensation with base salary, commissions, and starting bonus

onboarding program

career opportunities in Europe

up to 12 extra vacation days

local benefits such as gym or massage discounts

general community and diversity

Recruitment

video screening

interview with Hiring Manager

second interview with Team Manager

📌 CSM Manager (Cataluña)
🏢 Management Events International Oy
📍 Cataluña